Customer Support

Q: How do I request service?

A: If you’d like to request a service call for your water heater, our team is ready to assist. You can contact us by phone at 1-877-943-7322 or by email at [email protected].

Maintenance and Repairs

Q: How often will my water heater be serviced?

A: We provide service on an as-needed basis, responding promptly to customer requests rather than scheduled visits. If you’d like to request a service call for your water heater, our team is ready to assist. You can contact us by phone at 1-877-943-7322 or by email at [email protected].

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Q: How quickly will a technician arrive?

A: For emergencies, we aim for same-day or next-day service, as our maintenance team prioritizes calls based on urgency. Maintenance services are scheduled at the earliest available time that works for you.

Coverage and Services

Q: What is covered under the rental agreement?

A: Our rental agreement covers the rental of the hot water tank with 24/7 support available at 1-877-943-7322.

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Q: Are emergency repairs included?

A: Yes! If your hot water tank breaks down unexpectedly, we provide emergency service to get you back up and running as quickly as possible.

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Q: Do you offer all types of water heaters?

A: No. We offer only hot water tank rentals for 40-gallon and 6-gallon electric hot water heaters. We do not offer rentals for gas or tankless hot water heaters.

Costs and Payments

Q: How much does the contract cost and do rental fees increase over time?

A: The price depends on the size of your tank (40 or 60 gallons), and your monthly rental fee is provided upfront in your initial quote.

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We work hard to manage costs through operational efficiencies, helping keep our prices competitive and fair. However, rising costs for materials, labour, and equipment sometimes require us to review and adjust rental fees. If any changes occur, we always notify our customers in advance, so you’ll know exactly how your rate may be affected while continuing to receive reliable, high-quality service.

 

Q: Are there any hidden costs associated with installing a hot water tank?

A: Our monthly rental fee covers the installation of your hot water tank, so there are no surprise charges for standard setups.

 

For homes with a tank installed prior to 2012, you may need a thermostatic mixing valve (also called an anti-scald valve) to help reduce the risk of scalding. While the rental fee does not include the installation of this valve, our installation contractor can provide you with a quote if you do not currently have one in your system.

 

Q: Are parts and labour included?

A: Yes. Both parts and labour are included for covered repairs and maintenance during the contract term.

 

Q: Can I cancel my contract?

A: Yes, you can cancel your contract at any time. Please note that if you choose to terminate the contract before the 8-year minimum term, a buyout fee for the tank will apply.

 

If you’re considering cancellation or want to know the exact buyout amount, our team is happy to help. You can reach us by phone at 1-877-943-7322 or by email at [email protected].

Contract Terms

Q: How long does the contract last?

A: Our contracts include an 8-year minimum term and continues while the rental remains on site.

 

Q: Can I transfer the contract if I sell my home?

A: Yes! Your contract can be transferred to the new homeowner when you sell your home. Please review your contract for any specific provisions or conditions related to the transfer.

 

Q: Are there any exclusions?

A: The contract covers normal wear and tear on your water heater. However, if the equipment is damaged or destroyed due to any act or negligence on the customer’s part, the customer may be responsible for the cost of repair or replacement.

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Q: Where can I view a copy of the contract?
A: You can view or download a copy of our current contract by clicking here.